Terms & Conditions

These Terms & Conditions (“Terms”) govern your engagement with SkillCare (operated by Hashim Rafique, ABN 23 647 651 364)(“SkillCare”, “we”, “us”). They apply when you request a quote, sign up to the program, or otherwise use any SkillCare service. By engaging us, you confirm you have authority to bind your organisation (the “Client”) to these Terms.

SkillCare provides a workforce reinforcement program for Australian NDIS providers. The program delivers one manager-approved reinforcement piece per week to the Client’s nominated channel (e.g. Teams, WhatsApp, email, intranet), together with a diagnostic call at the start of each cycle and a wrap-up at the end.

SkillCare is not a registered training organisation, does not issue accredited qualifications, and does not replace the Client’s supervision, induction or compliance obligations under the NDIS Practice Standards or any applicable law.

The program operates on a month-to-month basis from the date of the first delivery. The Client may cancel at any time by written notice (email is sufficient). On cancellation, any prepaid amount for unused months is refunded on a pro-rated basis. No further fees accrue after the cancellation date.

Setup fees, where charged, are non-refundable once setup work has commenced.

Fees comprise a one-time setup fee (where applicable) and a monthly retainer of $150 plus a per-worker rate based on the team size at the start of each month. Launch pricing waivers and discounts apply as published on the website at the time of sign-on and are honoured for the duration of the engagement.

All amounts are in Australian dollars. SkillCare is not currently registered for GST and no GST is charged. Pricing may be reviewed if SkillCare becomes registered for GST in future, with reasonable notice to existing Clients. Invoices are issued monthly in advance and payable within 14 days. SkillCare may pause delivery on overdue accounts after written notice.

Every reinforcement piece is sent to the Client’s nominated manager for approval before delivery to the team. The Client retains full editorial control. Nothing is published to the Client’s team without documented sign-off.

The Client agrees to:

• Provide timely, accurate information about team size, delivery channel and reinforcement priorities.
• Nominate at least one manager with authority to approve content.
• Comply with all applicable laws, including the NDIS Code of Conduct, privacy laws and workplace laws, in its use of the deliverables.
• Not on-sell, sub-license or distribute deliverables outside the Client’s own workforce without written consent.

Each party agrees to keep the other’s confidential information confidential and to use it only for the purpose of the engagement. This obligation survives termination. It does not apply to information that is or becomes public through no fault of the receiving party, or that is required to be disclosed by law.

SkillCare retains ownership of its methodology, templates, frameworks and any pre-existing materials. Reinforcement pieces created for the Client are licensed to the Client on a perpetual, non-exclusive, royalty-free basis for use within the Client’s own workforce.

The Client retains ownership of its own materials, policies, data and any information it provides to SkillCare. The Client grants SkillCare a limited licence to use that material solely for the purpose of providing the service.

SkillCare handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Full details of what we collect, how we use it, who we share it with and your rights are set out in our Privacy Policy. For privacy enquiries, contact hashim.rafique.au@gmail.com.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law where to do so would be unlawful. Where our liability for breach of a non-excludable consumer guarantee can be limited, our liability is limited (at our option) to re-supplying the service or paying the cost of having the service re-supplied.

Subject to clause 10, SkillCare’s total liability to the Client for all claims arising out of or in connection with the engagement is capped at the total fees paid by the Client to SkillCare in the three months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, special or incidental loss, including loss of profits, revenue or data, however arising.

Either party may terminate the engagement immediately by written notice if the other party commits a material breach that is not remedied within 14 days of written notice, becomes insolvent, or is the subject of any external administration. SkillCare may suspend delivery for non-payment after written notice.

We may update these Terms from time to time. The current version, marked with a “Last updated” date, is always available at this URL. Material changes that affect existing engagements will be notified to the Client by email at least 30 days before they take effect. Continued use of the service after that date constitutes acceptance.

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.

Questions about these Terms can be sent to hashim.rafique.au@gmail.com. Operated by Hashim Rafique, Sydney NSW, ABN 23 647 651 364.